Refund & Return Policy

Last Updated: June 2026

Thank you for choosing Mynzy products.

At Mynzy, customer satisfaction is important to us. We strive to ensure that all products are delivered in good condition. Please read our Refund & Return Policy carefully before making a purchase.

Return Eligibility

Returns or replacements will only be accepted in the following situations:

• Product received in damaged condition
• Leaking or defective packaging
• Wrong product delivered
• Product damaged during shipping or delivery

Proof Requirement

To process a return, replacement, or refund request, customers must provide:

• Clear photographs/video of the product unboxing
• Photographs of the damaged packaging (if applicable)
• Proof of purchase, invoice, or order details

Requests submitted without sufficient evidence may not be approved.

Non-Returnable Situations

Returns, refunds, or replacements will not be accepted in the following cases:

• Product has been opened or used
• Change of mind after purchase
• Customer does not like the fragrance, color, or appearance of the product
• Damage caused after delivery due to improper handling or storage
• Requests made without proof of purchase

Online Orders

For products purchased through our website or other online platforms, customers must report any damage or delivery issues within 48 hours of receiving the order.

Verification may be required before approving any refund or replacement.

Local Store Purchases

Customers purchasing products through local stores or retail outlets should inspect the product at the time of purchase whenever possible.

Any manufacturing-related concerns may be reviewed on a case-by-case basis upon submission of valid proof of purchase.

Refund Process

If a refund is approved, it will be processed through the original payment method whenever applicable.

Refund processing times may vary depending on the payment provider or banking institution.

Replacement Process

Where possible, Mynzy may offer a replacement product instead of a refund.

Replacement decisions will be made after verification of the reported issue.

Contact Us

For refund, return, or replacement requests, please contact:

HM Enterprises

Brand: Mynzy

Email: support@mynzy.in

Phone: +91 8059232602

Address: Bhainswal Kalan, Sonipat, Haryana 131409, India

Policy Updates

Mynzy reserves the right to modify or update this Refund & Return Policy at any time without prior notice. Any changes will be posted on this page.